Refunds, Returns, and Exchanges
Redefining Strength can accept returns of products or services purchased directly from Redefining Strength and in accordance with the restrictions below.
Although I strive to minimize processing times, refunds may take over one week to process once I receive all required information and/or product(s).
Redefining Strength will not cover or reimburse you for shipping costs for returns or exchanges.
eBooks, Digital Downloads, Meal plans and Challenges
eBooks, instant downloads, programs with lifetime access, custom meal plans, workout plans, challenges, macro maps, and no track plans are non-refundable for any reason.
Coaching – 1:1 and SHIFT Coaching
In order for our coaching programs to be successful, Redefining Strength fully invests in YOUR results. This includes hiring the best and most qualified specialty coaches, trainers dieticians and team members we can find. We invest in you, including working weekends and nights, managing our schedules and turning away other clients to help you succeed. We are ALL IN to make sure you get results and we need you to be ALL in too. We guarantee your results in our program with our Strong For Life Double Guarantee. What is the Strong For Life Double Guarantee?
If you participate in the coaching program for the entire duration, and at the end, you feel like it did not help you, we will refund 100% of the money you paid for coaching and continue to train you for free until you do. To be eligible for the double guarantee you must complete 95% of your workout and nutrition plan, coaching calls, educational tasks, weekly mini-challenges, and office hours. You will not be eligible for the refund if you disengage with the program or fail to follow it as instructed.
You can return your unopened or opened items within 30 days of the purchase date for a full refund or store credit. Items on sale, stacks, and bundles are not eligible for returns.
Physical Books, Card Decks and Equipment.
You can return unopened item(s) within 30 days of the purchase date for a full refund. Your item must be unused and unopened in order to be returned. If a digital version of the program is included you will be refunded the difference from the price of the physical product down to the price of the digital product.
Apparel purchased directly from Redefining Strength may be exchanged or returned for a refund or Redefining Strength store credit. The apparel item(s) must be deemed unworn, unwashed, and all original tags and labels must be attached to the item(s). If the apparel is deemed worn a refund will not be issued. To be considered for a refund or exchange, the return must be requested within 30 days of the purchase.
Virtual or In-Person Event Tickets
All event ticket sales are final. Tickets purchased for a Redefining Strength event may not be returned or exchanged for a full or partial refund.
To request a refund or exchange, please email [email protected]
Or begin the refund process by clicking here