Refunds, Returns, and Exchanges
Redefining Strength can accept returns of products or services purchased directly from Redefining Strength and in accordance with the restrictions below.
Although we strive to minimize processing times, refunds may take over one week to process once all required information and/or product(s) is received.
Redefining Strength will not cover or reimburse you for shipping costs on returns or exchanges. Refunds are given out in the sole discretion of Redefining Strength.
1:1 Coaching Program
In order for our coaching programs to be successful, Redefining Strength fully invests in YOUR results. This includes hiring the best and most qualified specialty coaches, trainers dietitians and team members we can find. We invest in you, including working weekends and nights, managing our schedules and turning away other clients to help you succeed. We are ALL IN to make sure you get results and we need you to be ALL in too. We guarantee your results in writing 12-week and 16-week programs with our Strong For Life Double Guarantee.
What is the Strong For Life Double Guarantee?
If you participate in the program for the entire duration, follow the program exactly as advised and do not see any results we will…
1. Refund 100% of the money you paid for coaching
2. Continue to train you for free until you do see results
To be eligible for the double guarantee you must follow the workout and nutrition plan as advised and participate in the suggested program tasks. You will not be eligible for the Double Guarantee if you choose to disengage with the program or fail to follow it as instructed..
You may return your unopened or opened items within 30 days of the purchase date for a full refund or store credit. Items on sale, stacks, and bundles are not eligible for returns.
If you choose to continue using the app after your initial coaching plan all payments are final and non-refundable for any reason. There are no refunds or credits for partially used packages. You can cancel your membership at any time, and you will continue to have access to the service through the end of your current billing period.
E-books, digital downloads, meal plans, challenges, Macro Hacks Plus+ and Hybrid Coaching
Self-guided programs such as eBooks, video courses, instant downloads, programs with lifetime access, challenges, macro maps, and no track plans are non-refundable for any reason. The Macro Hacks Plus+ and Hybrid coaching programs have limited slots available and give you immediate lifetime access to digital programs and materials. Because of the nature of these programs a refund is not available.
Physical Books, Card Decks and Equipment
You can return unopened item(s) within 30 days of the purchase date for a full refund. Your item must be unused and unopened in order to be returned. If a digital version of the program is included you will be refunded the difference from the price of the physical product down to the price of the digital product.
Apparel purchased directly from Redefining Strength may be exchanged or returned for a refund or Redefining Strength store credit. The apparel item(s) must be deemed unworn, unwashed, and all original tags and labels must be attached to the item(s). If the apparel is deemed worn a refund will not be issued. To be considered for a refund or exchange, the return must be requested within 30 days of the purchase.
Virtual or In-Person Event Tickets
All event ticket sales are final. Tickets purchased for a Redefining Strength event may not be returned or exchanged for a full or partial refund.
Initiate Your Refund, Return or Exchange
To request a refund or exchange, please email [email protected]
Or begin the refund process by clicking here