REFUNDS + RETURNS

Redefining Strength is committed to delivering exceptional service and results. This policy explains the terms under which refunds may be issued for products or services purchased directly through Redefining Strength. Please note that while we strive to process any approved refunds promptly, it may take up to one week after receiving the necessary information or returned product(s) to complete the process.

1:1 Coaching Program

To ensure the success of our coaching programs, Redefining Strength fully invests in YOUR results. That means hiring the most qualified specialty coaches, trainers, and dietitians—and dedicating our time, including nights and weekends—to support your journey. We turn away other clients to reserve your spot, because when you join, we go all in on you. And we ask that you go all in too.

We even put our promise in writing with our Strong For Life Double Guarantee.

What is the Strong For Life Double Guarantee?

If you complete the full program, follow it exactly as advised, and don’t see any results, we will:

1. Refund 100% of the money you paid for coaching

2. Continue to train you for free until you do see results.

To qualify, you must follow your workout and nutrition plans as advised and stay actively engaged in your check-ins and program tasks. If you choose to disengage or don’t follow the program, the guarantee doesn’t apply.

The Metabolic Shred and Macro Hacks

Redefining Strength offers a 30-day refund policy from the date of purchase for both The Metabolic Shred and Macro Hacks programs. To prevent abuse, we’re only able to honor one refund per customer across our digital programs — so if you’ve already received a refund on a previous course or program, these would no longer be eligible.

If your purchase included optional add-ons, only the core program (The Metabolic Shred or Macro Hacks) is eligible for a refund.

For physical purchases: The Physical Book of the Macro Hacks may be returned within 30 days of purchase for a full refund, provided it is unused and unopened.

All refunds are issued minus the transaction processing fee. To request a refund, please email us at [email protected].

Redefining Strength App (Dynamic Strength)

You can cancel your subscription or terminate your account at any time. When you log in to the app, you will see a “Purchases” section where you can manage your credit card information and cancel recurring subscriptions. If you need assistance with canceling, please email us at [email protected].

After canceling, you will continue to have access to your materials until your next scheduled billing date. After that date, your access to the platform will be discontinued.

Please note that no refunds are issued for payments already made. Canceling a subscription or terminating an account does not entitle you to a refund for any unused portion of the subscription or any past charges.

It is your responsibility to cancel your subscription prior to the renewal date if you do not wish to be charged. We do not offer retroactive refunds for failure to cancel on time.

Digital Programs, Challenges, and Sale Items

All self-guided digital products — including eBooks, video courses, instant downloads, custom meal plans, macro maps, no-track plans, and lifetime-access programs — are non-refundable. Due to the immediate access and downloadable nature of these materials, all sales are final.

Additionally, challenges, promotional bundles, and items purchased during seasonal sales or clearance events (such as Black Friday) are not eligible for refunds.

Please review your order carefully before purchasing. If you have any questions, our team is happy to help at [email protected].

Hybrid Coaching Programs

Hybrid Coaching Programs are limited-capacity offerings that include immediate access to digital materials and ongoing coaching support over a fixed 16-week period. While refunds are not available, we are deeply committed to your success. If you complete the full program, actively participate, and follow the guidance provided but do not see meaningful progress, we’ll work with you to make it right through continued access or additional support.

If you experience challenges during the program, please contact our team. We’re here to help.

Custom Supplements

Due to the individualized nature of our custom supplement formulations, returns and refunds are not available once your consultation with a Redefining Strength Registered Dietitian has been scheduled.

We do allow cancellations prior to your consultation, but a $50 cancellation fee will apply. After the consultation is scheduled, all sales are final.

Apparel

Apparel purchased directly from Redefining Strength is eligible for return or exchange within 30 days of purchase.

To qualify, items must be unworn, unwashed, and have all original tags and labels attached. Apparel that is deemed worn or washed will not be eligible for a refund. Qualifying returns can be refunded or exchanged for store credit.

Virtual or In-Person Event Tickets

All sales for events and workshops are final. This includes both virtual and in-person Redefining Strength events, workshops, and seminars. Tickets and registrations may not be returned, refunded, or exchanged for any reason.

Initiate a Refund, Return, or Exchange

To initiate a refund, return, or exchange, please email [email protected]. Include your full name, order details, and any relevant information so our team can assist you promptly.